• When making an inquiry or submitting a request to book:
- ensure the number of guests is accurate
- tell us a little about what brings you to town (or your reasons for booking)
- who will be staying with you
- where you are traveling from
- what time you plan to arrive
• NO PETS, PARTIES, EVENTS, "GATHERINGS", or unauthorized visitors (anyone not included on your original reservation) on premises. If your visit is to celebrate a birthday or any special occasion, please let us know in your message even if you do not plan to host it at the house.
• NO SMOKING INSIDE (this includes all tobacco products, marijuana, vaporizers, etc...). Guests may smoke outdoors only, must properly ash/extinguish/dispose of their smoking materials in the provided ashtray, and empty the ashtrays into the outdoor bins (never indoor bins) at the end of their reservation.
• Number of guests listed in reservation must be updated and accurate prior to checkin.
• We reserve the right to refuse, decline, or cancel bookings by guests who are local to the DMV, including those from guests who otherwise meet our minimum requirements.
• Third party reservations (bookings made for someone else where the booking guest will not be present on site full time) are not permitted, except through the Airbnb for Work corporate/business interface (airbnb.com/work), which assigns the reservation to the guest physically staying at the property. Reservations for family members/friends must be made through the family member or friend’s Airbnb account. We no longer make exceptions to this policy.
• Guests must notify host directly and promptly of any issues so that we can address them.
• DC consistently makes it to the top of every list published for worries in the country for mosquitoes/bugs, rodents, and other pests. We are built into wetlands and marshland, surrounded by water, naturally hot and humid, densely populated, and architecturally connected, all qualities that create the perfect environment for pests of all varieties. We make every effort to minimize their impact on our guests and proactively and preventatively treat the grounds but we cannot guarantee a pest free experience. Mosquitoes, flies, outdoor bugs, and rodents are a natural part of DC living and cannot be completely avoided or eradicated. Guests should keep doors and windows closed when not in use to prevent outdoor pests from entering the house. We provide a flyswatter to address flying insects that manage to slip past these efforts and have plugin ultrasonic repellents installed throughout the house. The presence or sighting of pests does not constitute or warrant a refund. Guests must notify us if an infestation (defined as the presence of an unusually large number of insects or animals in a place, typically so as to cause damage or disease; the state of being invaded or overrun by pests) is detected INSIDE the unit and allow a reasonable amount of time and access to the unit to inspect and address them.
• Quiet Hours: In accordance with DC’s noise ordinance, noise levels must be kept under 55 decibels (the level of a normal conversation) between the hours of 10pm and 7am, seven days a week. This applies to both outdoor areas and, for units that are portion of a large, multi-unit property (ex. basement guest suites, private rooms, or upper unit of a multi-unit rowhome), indoors. If we must respond to a noise compliant from the owner, other guests, a neighbor, or by law enforcement, you may be fined and your group removed from the premises.
• No glitter or confetti
• No beer pong
• Guests may not remove the protective mattress and pillow encasement. These are for everyone’s health and safety.
• Clean up after yourself and be respectful of our neighbors and other guests. We expect guests to be conscientious contributors while visiting our city.
• Do not put any solids, grease/oil, or food waste down the drain, including the kitchen sink. Any costs associated with your stay for unclogging a drain or any plumbing repairs caused by improper use may be passed on to the guest.
• Street parking is first come first served. We advise that guests lock their vehicle(s) at all times, not leave any items visible in their vehicle, never leave valuables in their vehicle, and regularly check their vehicle and nearby parking signage. Guests are responsible for abiding by any and all parking laws, regulations, and restrictions. We are not responsible for your vehicle and and make no guarantees as to the safety or security of guest vehicles.
• No unauthorized checkouts.
• Guests may not enter locked interior doors or areas marked “PRIVATE”.
• Guests may not alter, tamper with, or manually override the timer for the garden lights to extend their operation beyond the pre-set shut off time.
• If you forget an item upon departure, we are happy to mail it back to you for the cost of shipping plus a $10 convenience fee. Provide a description of the missing item and where you remember seeing it last/may have left it, your mailing address, and any preferences for shipping method/insurance. We will send a shipping estimate for you approval, followed by a Request for Money through the Airbnb Resolution Center. Once paid, we will mail your item. For large or high value items, you may opt to make arrangements for the item to be collected, packaged, and shipped by a private service.
• Firearms and guns of any kind must be disclosed and approved PRIOR to booking.
If a weapon of any kind if left by guests, it will be surrendered to the Metropolitan Police Department and guests will need to make arrangements to recover it from MPD.
• Jenna responds to booking platform messages (generally) between the hours of 10:30am and 2am, EST. If you have an urgent issue, time sensitive need, or are experiencing an emergency and have already called 911, CALL. My phone is on Do Not Disturb overnight so I won’t wake up to booking platform alerts/messages, emails, or text messages but phone calls go through and I will wake up to my ringtone. After hours contact is for emergencies only.
• Guests may use the grill and fire pit in the courtyard but do so at their own risk, may NOT use lighter fluid or flammable liquid/gas as the fire starter, must purchase their own hardwood firewood and/or charcoal and must FULLY EXTINGUISH fires no later than 10:30pm on weekdays and 11:30pm on weekends. Because this is a multi-unit property and the courtyard may be shared by multiple groups, guests are responsible for emptying and resetting the grill and fire pit after each use. Ash should be deposited into the provided silver pail beside the firewood cradle. DO NOT use charcoal in the fire pit or firewood in the grill
• Do not send packages to yourself at the listing; mail delivery is not available directly to the alley entrance. Similarly, delivery services and car share services will not deliver or pick you up in the alley - see House Manual for details.
• Guests must be considerate of their volume when entering the carriage house and courtyard after 10pm. Guests may not enter either of the interior doors in the carriage house. These are private areas.
• Disclosure: we have exterior front and rear facing motion and noise detecting cameras with recording capabilities. These cameras are generally not monitored unless suspicious activity or excessive notifications are noticed.
PENALTIES:
In person warning for noise complaint - $50/visit
Unresolved noise complaint/removal from property - $500
Unauthorized parties - $500
Unauthorized guests - $75/person
Unauthorized/undisclosed pets/ESAs on premises - $150
Pet waste removal - $150 (this is the city-wide fine under DC’s “scoop the poop” law)
Smoking inside - actual cost of mitigation and damage
Unauthorized late checkout - $50/hour
In person response for failure to vacate the property - $75
Unauthorized luggage storage - $200/24-hour period; luggage will be considered abandoned after 24 hours with no contact from guest
Lock out - $50/visit
Lost keys - actual cost of re-keying the lock and replacing spare keys