When making an inquiry or submitting a request to book, make sure the number of guests is accurate and tell us a little about what brings you to town (or your reasons for booking), who will be staying with you (including infants and/or animals), where you are traveling from, and what time you plan to arrive.
• No parties, events, or gatherings
If your visit is to celebrate a birthday or any special occasion, please let us know in your message, even if you do not plan to host it at the house.
• No glitter or confetti
• No beer pong
• No undisclosed overnight guests or non-overnight visitors (anyone not included on your original reservation or otherwise approved by your hosts) on premises. This includes services providers booked through Airbnb Services.
• Number of guests listed in reservation must be updated and accurate prior to checkin.
• We reserve the right to refuse, decline, or cancel bookings by guests who are local to the DMV, including those guests who otherwise meet our booking requirements.
• If we must respond to a noise complaint, you may be asked to vacate the premises immediately, forfeiting any refund.
• DC consistently makes it to the top of every list published for worst cities in the country for mosquitoes and bugs because it is built in wetlands and marshland, is surrounded by water, and presents the perfect combination of hot weather and high humidity to create a true "mosquito season" from mid-May to late September (sometimes later). We make every effort to minimize their impact on our guests and proactively treat the grounds but we cannot guarantee a pest-free experience, particularly in the warmer months when the entirety of DC deals with high numbers of mosquitoes and flies. Mosquitoes, flies, and outdoor bugs are part of DC living and cannot be completely avoided or eradicated. Guests should keep doors and windows closed when not in use to prevent outdoor pests from entering the house. We provide a flyswatter to address those that manage to slip past those efforts. The presence of pests does not constitute or warrant a refund. Guests must notify us if an infestation (defined as the presence of an unusually large number of insects or animals in a place, typically so as to cause damage or disease; the state of being invaded or overrun by pests) INSIDE the unit and allow a reasonable amount of time and access to the unit to address them.
• It is the booking guest's sole responsibility to ensure the method of payment provided on Airbnb at the time of submitting a booking request is valid and appropriately funded to cover the total payment for the requested dates (or first payment for reservations greater than 30 nights). While Airbnb automatically allows 24 hours to resolve "awaiting payment" issues with their payment method after a booking request is accepted, our "awaiting payment" policy timeline is as follows:
- for booking requests made and accepted 15+ days before checkin: 24 hours to resolve "awaiting payment" issues and confirm the booking
- for booking requests made and accepted less than 15 days but more than 48 hours before checkin: 12 hours to resolve "awaiting payment" issues and confirm the booking
- for booking requests made and accepted less than 48 hours before checking: 8 hours to resolve "awaiting payment" issues and confirm the booking IF guest has responded to provide context for the issue or indicate they are actively working towards resolving it. If the booking request shows "awaiting payment" with no communication from guest, the booking request may be cancelled in as soon as 4 hours after initially being accepted.
- guests may resubmit a booking request but a subsequent "awaiting payment" for the new booking request must be resolved immediately (within 30 minutes)
- guests will not receive any access or checkin information until then "awaiting payment" issue is resolved and may result in delays to the stated checkin time
• If you are booking for someone else and will not be on site in person during the reservation, you must book through Airbnb Work business account and assign the reservation to the guest who will be staying. We may make an exception for certain specific extenuating circumstances at our sole discretion. The owner of the guest profile booking the stay remains expressly responsible for the reservation, its guests, and any damages. For third party reservations, including those made through Airbnb Work business accounts, the organizer/planner will be require to submit a security deposit through our property management software and all parties (organizer/planner + all adult guests) must read and sign a standard booking agreement.
• Guests must notify host directly and promptly of any issues so that we can address them.
• Guests are not permitted beyond the curtain on the interior stairs, upstairs, or in locked areas (these areas are not included with this rental). The back yard and rear patio are not for guest use.
• Smoking tobacco or marijuana (including bowls/bongs) and vape pens are NOT permitted inside the house or anywhere on premises. Guests who violate this policy will be fined (see House Rules) and may be removed from the premises without refund. Guests must leave the property to smoke and may not flick used butts into the yard or street or dispose of them inside the house (dispose of fully extinguished butts in the outdoor green municipal bin). DC assesses a $75 for littering and we expect that our guests not contribute to the trash problem. In the District of Columbia, if you are over 21 years of age, you are legally allowed to carry up to 2oz of cannabis on your person and gift or donate (buying and selling is still illegal, as is smoking in public).
• Possession and use of controlled substances of any kind, including marijuana, are strictly prohibited. This is not a statement of our personal beliefs or a judgement of your choices. The owners are DC foster and adoptive parents and the presence or use of controlled substance, including marijuana, on their property could jeaopardize their standing with DC CFSA and ability to continue providing a safe home for kids in the system.
• Guests should not send themselves mail at the Airbnb as there is no mail service to the basement/rear entrance and we cannot guarantee receipt.
• When sleeping on the daybed and/or trundle, please set the cushions aside and use the sleeping pillow and comforter located in the cubbies by the washer/dryer
• Guests may not remove the protective mattress and pillow encasements. These are for everyone's health and safety.
• Do not put any solids, grease/oil, or food waste down the drain, including the kitchen sink. Any costs associated with your stay for unclogging a drain or any plumbing repairs caused by improper use may be passed on to the guest.
• Be sure to clean up behind yourself. Guests staying longer than a few days are responsible for day to day cleaning and upkeep (ex. collecting trash and taking it to the outdoor bins for collection day, cleaning up messes and spills, wiping counters and stove, sweeping/swiffering/vacuuming as needed, and acting in due diligence to prevent undue wear and tear, damage, and attraction of pests). Guests will be responsible for any additional cleaning costs caused by their failure to do so.
• We expect guests to be conscientious contributors while visiting our city.
• Be respectful of the owner and our neighbors by maintaining a considerate volume. Do not leave trash or personal belongings in the back area.
• Quiet Hours: In accordance with DC’s noise ordinance, noise levels must be kept under 55 decibels (the level of a normal conversation) between the hours of 10pm and 7am, seven days a week. This applies to both outdoor areas and, for units that are portion of a large, multi-unit property (ex. basement guest suites, private rooms, or upper unit of a multi-unit rowhome), indoors. If we must respond to a noise compliant from the owner, other guests, a neighbor, or by law enforcement, you may be fined and your group removed from the premises.
• No unauthorized late checkouts.
• Additional terms apply for stays longer than 14 nights (booking agreement, identity verification, security deposit, mid-stay housekeeping... full details will be sent via inbox PRIOR to the booking being accepted).
• Street parking is first come first served. We advise that guests lock their vehicle(s) at all times, not leave any items visible in their vehicle, never leave valuables in their vehicle, and regularly check their vehicle and nearby parking signage. Guests are responsible for abiding by any and all parking laws, regulations, and restrictions. We are not responsible for your vehicle and and make no guarantees as to the safety or security of guest vehicles.
• Parking is NOT permitted in the driveway
• If you forget an item upon departure, we are happy to mail it back to you for the cost of shipping plus a $10 convenience fee. Provide a description of the missing item and where you remember seeing it last/may have left it, your mailing address, and any preferences for shipping method/insurance. We will send a shipping estimate for you approval, followed by a Request for Money through the Airbnb Resolution Center. Once paid, we will mail your item. For large or high value items, you may opt to make arrangements for the item to be collected, packaged, and shipped by a private service.
• Jenna responds to booking platform messages (generally) between the hours of 10:30am and 2am, EST. If you have an urgent issue, time sensitive need, or are experiencing an emergency and have already called 911, CALL. My phone is on Do Not Disturb overnight so I won’t wake up to booking platform alerts/messages or text messages but phone calls go through and I will wake up to my ringtone. After hour contact is for emergencies only.
• No weapons are permitted on premise for any length of time - Airbnb defines a weapon as "any mechanism that can be used to fire a projectile is considered a weapon. This includes, but is not limited to: standard firearms, air guns, self-defense or deterrent devices such as tasers or pepper spray, ammunition of any kind, and imitation firearms." For the purposes of this policy, self-defence pepper spray is exempt.
• Disclosure: we have exterior front and rear facing motion and noise detecting cameras with recording capabilities. These cameras are generally not monitored unless suspicious activity or excessive notifications are noticed.
Our house rules have come about out of necessity and we hope you can understand and appreciate their intent. First and foremost, we want our guests to enjoy the home and their time with us. The vast majority of our guests conduct themselves respectfully and with consideration of Francesco's home. Unfortunately, we continue to have a see subset of guests whose behaviors are problematic and the house rules are in place to provide clarity and structure when dealing with these situations.
Penalties:
In person warning for noise complaint - $50/visit
Unresolved noise complaint/removal from property - $500
Unauthorized parties - $500
Unauthorized guests - $75/person
Pets on premises - $150
Pet waste removal - $150 (this is the city-wide fine under DC’s “scoop the poop” law)
Smoking inside - actual cost of remediation
Unauthorized late checkout - $50/hr delay in cleaning crew being able to access the apartment
In person to remove guests for failure to vacate the property - $75
Unauthorized luggage storage - $200/24-hour period - luggage will be considered abandoned after 24 hours with no contact from guest.
Lockout - $50/visit
Lost Keys - actual cost of re-keying the lock and replacing spare keys
Missing Metro Cards - $15/ea